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Frequently Asked Questions

Q:What is Idea Workmate?

A: Idea Workmate is a business based in Malta selling loose furniture, sofas, chairs, water heaters, bathroom items, outdoor furniture, bedding and more

Q:What is Idea Workmate?

A: Idea Workmate is a business based in Malta selling loose furniture, sofas, chairs, water heaters, bathroom items, outdoor furniture, bedding and more

Q:Where do you sell your products?

A: Products are sold via our website, Facebook and Instagram pages, Telephone calls and WhatsApp.

Q: Where is Idea Workmate located?

A: Idea Workmate is based and located in Malta and sells to Malta and Gozo.

Q: Can I place my order by email on the website?

A:   It is ideal if you order via our website, you can also order via our Facebook and Instagram pages, via telephone calls, email, WhatsApp and through our form found in the ‘contact’ section.

Q: How can I cancel or change my order?

A: If you would like to modify or cancel your order, please send us an e-mail or give us a call at your earliest.

Q: How do I check that my order is confirmed?

A:   You will receive an email confirmation after your order is received. We will contact you in person by calling the telephone number on your order to confirm and agree on delivery details. Please ensure telephone and email on orders are correct.

Q: Is there a smartphone-friendly version of the store?

Q: Do you have a catalogue?

A:  We don’t have a catalogue. All products are listed on our website. If you cannot find a certain product, please contact us via e-mail, social media pages or give us a call.

Q: Do you accept pre orders?

A: No, we prefer to sell items in stock to provide fast delivery. We do not want to disappoint anyone since shipping timings many times change so we only sell items which are in stock.

Q: What does the price include?

A:  The prices listed on the website include the purchase price of the product and the delivery of the item from our stores to your address at ground level.

Q: How much will I have to pay for shipping?

A:  We provide free fast delivery to Malta and Gozo to ground floor level of your address. All items come flat packed in boxes.

Q: Will tax be applied to my order?

A:  All prices listed are inclusive of VAT

Q: Can I get a discount?

A:  Yes we offer discounts on certain products, these products will be marked as sale items on our website

Q: Which method of payments do you accept?

A:   We accept payments on delivery by Cash, BOV mobile pay and Revolut on delivery.

Q: How much will I have to pay for delivery?

A: We provide free home delivery to ground floor level to Malta and Gozo for all orders.

Q: When will I receive my order?

A:  Your order will be delivered to address as per the delivery date more or less within 2-3 working days .

Q: Where do you deliver?

A: We deliver to all addresses in Malta and Gozo. Please contact us via e-mail if you require any additional assistance with your delivery.

Q: What is the times of deliveries to Malta?

A: We deliver on different times depending on your locality, we will agree with you on order on the date and time of delivery.

Q: When do you deliver to Gozo?

A: We deliver to Gozo on the last Tuesday or Thursday of the month. We may add additional dates if and when needs be.

Q: Can I collect the order myself?

A: Yes, although not ideal. Sometimes, we do agree on a place for item collection, please contact us to arrange pickup.

Q: Can I place an order with multiple shipping addresses?

A:  No, one order can be shipped only to one shipping address. If you need items to be shipped to different delivery addresses, contact us before you place your order via email, message or telephone call.

Q: What if I am not at home at the time of delivery?

A:  Once we agree on a delivery date and time window, we call 15 minutes before we come with the delivery. If you do not answer the phone, or the door within five minutes, and do not open the delivery man within 5 minutes your order will be returned to our warehouse. We will contact you to make another delivery attempt, if there is no reply the order will be cancelled.

Q: Will I need a lifter for delivery?

A: We deliver to ground floor but if there is a lift available, and your items fit in the lift, we can help you to deliver the goods to higher floors.

Also, please note that it is the responsibility of the customer to make sure the packages will fit into the lift or if the conditions on-site will allow for safe carrying of the boxes upstairs.

We do not book lifters ourselves, you need to book your lifter and we will deliver the items in due time.

Q: What is your return policy?

A:  The item needs to be returned to our warehouse before 15 days from order, in the original unopened box, provided that the item you would like to return is:

– undamaged,

– unused

– in the original unopened, undamaged packaging.

Q: What are your warranty terms?

A:  Some products are supplied with manufacturer’s warranty. If a product becomes faulty during the period of the warranty for reasons unconnected with your acts, omissions or misuse of the product, you will have to notify us in writing and return such product to us. The product will be returned to the manufacturer for review and testing. You will find the detailed information on your warranty.

Q: What if I have received a damaged product?

A:  It is the responsibility of the customer to check all boxes/packaging’s upon delivery. If, upon delivery, you claim that any product has been delivered damaged, you should immediately voice your complaints to us via e-mail, telephone call or message and we will, at our discretion, replace the damaged part of the product if your complaints are deemed to be reasonable. If you have inspected all outer packaging upon delivery, you can inspect the content shortly afterwards and if you find any damaged product, please report it to us immediately. Please note that we are not responsible for the goods after delivery, so if you report any damages after delivery and the boxes are damaged as well, we won’t be able to accept the claim.

Q: How much time do I have to check the order?

A:   All packages must be checked upon delivery and any external damages should be reported upon delivery directly to the delivery person and then via e-mail, telephone call or message, immediately after the delivery. For larger orders, we may allow a maximum of 24h, but only if we receive such a request from the customer before. We won’t be able to accept liability for any damages reported after that time.

Also, please note that no products should be assembled if any of the components is faulty or damaged, as we won’t be able to replace any such components if they have been already assembled.

Q: Does the furniture you offer require assembly?

A: Yes, most of the furniture available on our website require assembly. Most of the products can be done at the customer’s home. Assembly instructions are included in the packaging.

Q: Do you offer assembly?

A: No. We do not offer assembly but we can direct our customers to professional furniture assemblers. They will give the customers and quote, these assemblers are not our employees.

Q: What is the cost of assembly?

A: You will need to agree on a price with the furniture assembler.

Q: How can I ask for a quote for an assembly service?

A: You can contact us to provide you contact details of furniture assemblers.

Q: Will the assembly be on the same day as delivery?

A: It depends on what you agree with the furniture assembler, you can contact him before delivery so that the items are assembled on the delivery day.

Q: What happens if it turns out during assembly that a product is faulty/damaged?

A: In case of damaged/faulty components, a product cannot be assembled if it is to be replaced. In such case, kindly contact us via telephone call, message or e-mail.

No products should be assembled if any of the components is faulty or damaged, as we won’t be able to replace any such components if they have been already assembled.

Q: How may we help you?

A: If you are unable to find the answer here, please contact us by sending us an e-mail, a message or give us call on 00356 99407887. It’ll be our pleasure to assist.

Q: Is it safe to buy online?

A: Yes, we are a business based in Malta. We have a dedicated team to make sure all orders are checked for quality and quantity and all items are packed securely by our experienced drivers. Safe & Sound – your items will be delivered direct to your door as per the delivery date provided on order. Payments, you pay on delivery so your item is already at your address when you pay.

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